STL files work best. If your design is in a different format, just reach out and we'll let you know whether we can work with it or help with conversion.

We aim to get back to you within 24–48 hours of receiving your file. If your request is straightforward, it's usually faster than that.

No. You'll receive a full quote first — payment is only required once you've accepted it. No surprises, no commitment until you're happy with the price.

The exact lead time is included in your quote. As a general guide, most orders are ready within 4–7 working days from payment confirmation.

In most cases, yes. If we spot any issues with your file that might affect print quality, we'll advise you before we start — so you're never left with a bad result.

Yes — adding and removing supports is included in the service. If you'd prefer to keep supports on for any reason, just let us know when you send your file.

Just send it as-is. We'll attempt a repair and let you know if anything is unprintable. Don't try to fix it yourself — sometimes that makes it worse.

We print with ABS-Like resin — it's tough, detailed, and holds fine edges well. It's fully paintable straight after washing and UV curing.

All prints are done at 14K resolution. Layer lines are essentially invisible on miniature-scale models at this resolution.

Our build plate is 223 × 126 × 230 mm. Models larger than this can be split, printed in sections, and securely joined — just mention the size when you send your file.

We accept EFT (direct bank transfer). Our banking details are included with your quote. Payment is required before printing begins.

Yes — we ship nationwide across South Africa via The Courier Guy. Shipping cost is calculated and included in your quote so there are no surprises at checkout.